We accept PayPal and all major credit cards.

We value your trust above all. Your personal details will never be sold to third parties.

We do NOT have access to your card details. All payments are processed through PayPal and Stripe, certified Level 1 PCI DSS compliants.

We are pretty quick at getting your order out the door, thus we are unable to make any changes to your order once the order has been processed. Please make sure to contact us as soon as possible if you wish to make changes to your order.

Please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. If you continue to experience issues, please get in touch with our support team at tech@serenithy.com and provide the following:

- Detailed description of the issue you are having

- Screenshots of any error messages you may be experiencing

We are proud to offer Free Worldwide Shipping on all orders.

Standard International Shipping:

USA, UK: 6-12 business days

Canada, Europe and Australia: 7-15 business days

Rest of the world: 7-18 business days

Upon shipment, you will receive the order tracking number which you can use to track your item (if the local carrier allows it).

Send us e-mail to support@serenithy.com as soon as possible with the new correct address. Please note, if you don't contact us in time, we cannot guarantee a delivery.

We are NOT responsible for any duties and/or import taxes that you may be subjected to. Duties and taxes, if applicable, will be charged at the customer’s expense and refunds will not be issued if you choose not to pay the charge.

If more than 25 business days have passed, please write to support@serenithy.com. We'll find your package and solve it ASAP.

*Serenithy takes no responsibility for orders that are not received despite having a 'delivered', 'pick up' or 'undeliverable' status to the customer's specified delivery address, as proven by USPS or other major domestic carriers.

We can only reship the order if the package is returned back to us as evidenced by the tracking number.

Grounding is the practice of connecting physically with the Earth. It lets us tap into our planet’s mild negative charge to eliminate harmful radicals in your body.

If you feel lethargic, fatigued, anxious, or if you’ve been suffering from inflammation, insomnia, muscle soreness and joint pain, this mat is for you.

This can vary from person to person, as each individual's body responds differently. While benefits such as having a better night's sleep or less stress, might be noticed quickly, longer-term benefits related to inflammation and circulation could take longer to become apparent. To get all the benefits of grounding, it is important that you practice it daily for about 10 minutes.

Quick tip: Drink plenty of water! Dehydration can impair the grounding effects.

Numerous studies have explored the potential health benefits of grounding, and while more research is needed, initial findings are very promising. Research suggests that grounding can help reduce inflammation, improve sleep quality, enhance circulation, and reduce stress levels.

For example, a study published in the Journal of Inflammation Research found that grounding can have anti-inflammatory effects, potentially reducing the risk of chronic inflammation-related diseases. Another study published in the Journal of Alternative and Complementary Medicine reported improvements in sleep quality and reductions in cortisol levels (a stress hormone) among participants who used grounding mats - please see the whole list of conducted research & studies HERE.

At Serenithy, we're committed to offering high-quality grounding mats that are designed to help you reconnect with the Earth's natural energy. While scientific evidence continues to evolve, many of our customers have reported experiencing positive benefits from using our grounding mats.

Ultimately, the decision to try grounding is a personal one, and we encourage you to explore the available research, consult with healthcare professionals, and listen to your body's feedback. We're here to support you on your wellness journey and are happy to answer any questions you may have about grounding and our products.

The conductive surface of our mat is carbon infused PU leather, on a heavy duty natural rubber backing. It is vinyl/PVC free and is bonded without glue.

Our mat comes with a cord which you can connect to the ground socket of an electrical outlet. Once the mat is plugged into a socket via the cord provided, it instantly becomes grounded to the Earth. You can use it as a mat under your feet, on a desk or bed. Perfect for when you're working, watching TV, sleeping, or relaxing.

Yes! At Serenithy, we understand that our customers come from all over the world, which is why we offer grounding mats with adapters to match various types of sockets found in different countries. Whether you're in Europe, UK, Australia, or elsewhere, we've got you covered. Simply choose the correct PLUG TYPE when making your order and we'll make sure to include the adapter in your order free of charge.

Of course! We offer a 30-day money back guarantee on all our mats! Simply let us know within 30 days of receiving the item and if the mat is not a good fit for you, we will issue a full refund.

Absolutely! Our grounding mats are designed to be used in a variety of living environments, including apartments. Whether you live in a house, apartment, condominium, or any other type of dwelling, you can still experience the benefits of grounding with our products.

Our grounding mats are connected to the ground port of a standard electrical outlet, which is present in most residential buildings, including apartments. As long as your apartment has grounded electrical outlets (which is standard in most modern buildings), you can simply plug in our grounding mat and start enjoying its benefits.

In the beginning, you may feel a light tingling sensation when touching the mat. As your body gets used to grounding, it will fade. Please note that you shouldn't be feeling any vibrations or muscle stimulation. This is a grounding product, not a massager or EMS device.

Yes, even kids and pets can benefit from the grounding properties of the mat! Serenithy does not use live electricity, it only connects to the Earth via the grounding port of the outlet. You can't get electrocuted and it is safe to spill water on the product while it's connected.

Please keep the mat out of prolonged direct sunlight in order to increase the lifespan of the product.

Do not put in a washing machine - to clean the mat, gently wipe the surface with soap, detergent or cleaning wipes. Then rinse with water and dry with cloth.

No - our grounding mats are designed to provide the benefits of grounding without emitting harmful electromagnetic fields (EMFs) or magnetic fields. This is because they do not use live electricity.

No. The socket earth is always connected, whether the socket is switched on or not. It also doesn't matter if the socket is turned on, since there is no connection to the live pins.

Yes, you can still wear thin cotton socks when grounding, however, we recommend touching the mat with your bare feet as this can increase the effectiveness of your grounding experience.

Of course! Our grounding products work regardless of the season or outside weather. Avoid the cold and ground from the comfort of your home.